Terms and Conditions

1. Scope and contracting party

These terms and conditions apply to all hairdressing and beauty services provided in our salons and to appointments booked through this website.

Your contract is not with the "apropos Haare" brand but with the company operating the salon you booked. For the salons in Mannheim (Wasserturm and Planken) this is Apropos Haare Mannheim GmbH, Tattersallstraße 41, 68165 Mannheim. For the salon in Heidelberg it is Apropos Haare GmbH, Mönchhofstr. 3b, 69120 Heidelberg. These are two legally independent companies; any claim arising from an appointment can only be brought against the company operating that particular salon.

Deviating terms proposed by the customer do not become part of the contract unless we expressly agree to them in text form.

2. Booking and conclusion of contract

The presentation of services on this website is not a binding offer but an invitation to book. By submitting a booking you make a binding offer to conclude a service contract for the selected appointment.

The contract is concluded once we confirm the booking. Confirmation is shown immediately at the end of the booking flow and is additionally sent by email.

A booked appointment is reserved for the scheduled duration and the selected stylist. If you arrive late, the treatment may be shortened or — if the remaining time is not sufficient for the booked service — declined; in that case the agreed fee remains payable in accordance with section 5.

3. Scope of services and prices

The scope of the service follows from your booking and from the consultation on site. Hairdressing is individual: hair length, hair structure, previous treatments and the desired colour result determine the effort and the materials involved.

For this reason we publish price ranges online ("from" prices). The final price is discussed and agreed in the salon before the treatment begins. No treatment starts before there is agreement on the service to be provided.

All prices are in euros and include statutory VAT. Payment is due in the salon immediately after the treatment.

4. Satisfaction guarantee

In addition to your statutory rights we give you a satisfaction guarantee. It applies where the result differs from what was discussed and agreed in the consultation before the treatment.

The benchmark is the agreed result as recorded in our treatment documentation — the consultation, the colour formula and the related notes. The guarantee does not apply if you subsequently want something other than what was agreed: a change of mind is not a deviation.

As a remedy we offer you a free corrective appointment in the salon that carried out the treatment, until the agreed result is achieved. The guarantee does not promise a refund.

Please report a deviation within 14 days of the appointment — by phone to the salon or by email. This period has a factual reason: hair grows, is washed and treated further, so it can no longer be established reliably at a later point whether a deviation is due to the treatment.

Your statutory rights in respect of defects remain unaffected by this guarantee. It stands alongside them and does not limit them.

5. Cancellation, rescheduling and cancellation fee

Cancellations are free of charge up to 6 hours before the appointment starts. After that we charge a flat cancellation fee of 50 % of the agreed service price; you remain free to show that we suffered less damage, or none at all.

You can cancel or reschedule your appointment at any time: up to 24 hours before it starts yourself in your customer account, and after that by phone or by email. What matters for the fee is solely when you cancel, not the channel your cancellation reaches us through.

At short notice the reserved time slot can usually no longer be filled otherwise. This is why the flat fee is capped at 50 % rather than the full price: for an appointment that does not take place, materials and products are not used.

If you do not attend without cancelling, the same rule applies.

6. No distance-selling right of withdrawal

There is no right of withdrawal for distance contracts in respect of our appointment bookings. It is excluded under section 312g(2) no. 9 of the German Civil Code because we provide services connected with leisure activities for a specific date.

In the alternative — should a right of withdrawal nevertheless exist in an individual case — by making your booking you expressly request that we begin performing the service before the withdrawal period expires. You acknowledge that your right of withdrawal lapses once the service has been performed in full (section 356(4) of the German Civil Code).

The cancellation and rescheduling options in section 5 remain unaffected and apply independently.

7. Appointment-related communication

We send appointment confirmations, change notices and reminders to your email address, including a note when a follow-up appointment may be due. You can object to this use of your address at any time, free of charge apart from transmission costs at base rates — simply email info@aproposhaare.de or use the unsubscribe link in any message.

To carry out a booked appointment we may also contact you by phone — for example to reschedule, to clarify a question about the treatment, or to handle the satisfaction guarantee under section 4. Such contacts form part of performing the contract.

Advertising is a different matter. You will only receive offers, promotions and other promotional messages if you have expressly consented to them, and you can withdraw that consent at any time. We do not advertise by phone.

Which data we process in this context, and on which legal basis, is set out in our privacy policy.

8. Gift vouchers

Vouchers can be redeemed in all salons operated by the issuing company. They are transferable.

Vouchers are not paid out in cash. Any remaining balance stays on the voucher and can be redeemed on a future visit.

Limitation follows the statutory rules; vouchers can be redeemed for three years from the end of the year of issue.

9. Liability

We are liable without limitation under the statutory provisions for damage arising from injury to life, body or health and for damage caused intentionally or through gross negligence.

In cases of simple negligence we are liable only for the breach of an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance you may regularly rely, and only up to the foreseeable damage typical for this type of contract.

Please tell us before the treatment about allergies, intolerances, skin conditions, medication or previous treatments that may affect the result or your tolerance. We cannot be held responsible for consequences arising from circumstances that were not disclosed.

We accept no liability for items brought into the salon unless we are at fault.

Please put down and keep an eye on the items you bring with you; we do not take them into safekeeping. In cases of simple negligence, our liability for damage to or loss of items brought into the salon — in particular clothing, bags, jewellery and other accessories — is limited to an individual value of €250 per item; any value beyond that is not damage typical for this type of contract and foreseeable unless you tell us in advance. If you are carrying items of greater value, please speak to us before the treatment. The unlimited liability under the first paragraph of this section remains unaffected.

10. Final provisions

German law applies. Mandatory consumer protection provisions of the country of your habitual residence remain unaffected.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Should any provision of these terms be or become invalid, the validity of the remaining provisions remains unaffected.